Order processing & dispatching
Providing your items are in stock, and during non peak seasons your order will be dispatched within 2-4 working days of receiving payment. We ship orders Monday through to Friday (excluding public holidays).
Please note, during peak seasons including the months prior to Christmas, new product launches, or sale periods, we receive a large volume of orders, which may result in processing or shipping delays. Please select Express Post if your order requires urgent shipping.
Monogramming & Engraving
In the instance that your order includes any Monogramming or Engraving, this is a handcreated process which can add an additional 5-7 days for dispatch.
In the instance that your order includes any "preorder" items (as listed in the product description) your entire order will be held and shipped once the preordered item is in stock. Should you wish to receive split shipments, you will need to place two orders online, processing two sets of shipping costs.
All orders are shipped via our warehouse in Mittagong, NSW, and we can no longer facilitate online pick ups from our retail stores. However should you wish to visit our stores, both our stores carry our full range of products ready for you to buy instore.
Online orders are shipped via Australia Post, TNT Couriers or Fedex depending upon your address location and size of order. Delivery rates are based upon the weight of your order and options are provided at your checkout for delivery services applicable to your order. Regular post is usually received within 3 to 8 working days of postage, and parcel and express post within 2 working days of postage (depending upon location). Please select your postage option during checkout.
Please note if you elect to have your items safe dropped by the applicable delivery service, Bespoke Letterpress is not liable for any lost or unlocatable goods.
Likewise, Bespoke Letterpress is not liable for goods not collected from a collection point if not collected within the allocated pick up time frame. In this instance that goods are shipped back to our warehouse for failure to collect, the buyer is liable for any onward shipping costs.
Retail orders over $100 receive free postage within Australia.
International Postage – Online Store
Online retail orders are shipped via international air freight services and delivery rates are based upon the weight of goods. These are usually delivered within 10 to 21 working days of postage.
Note: Any customs duties or import taxes levied by the destination country are the responsibility of the purchaser.
Please note, international postage timeframes are offered as a guide only, and your location will determine postage timeframes.
Bespoke Letterpress is not liable for any slow or delayed parcels shipped internationally.
Returns & Exchanges
Please choose carefully, refunds or exchanges are not permitted for change of mind for products ordered online.
If any item(s) ordered online is unavailable for shipping, Bespoke Letterpress will notify you and discuss options available including alternate product options or notice of expected delivery. As our products are available at various Bespoke Letterpress retail outlets and market events we can not accommodate exchange or collection of products ordered online at these locations.
Bespoke Letterpress packages all our letterpress goodies with love and care, so the occurrence of transit damage or faulty items is very rare, but should it occur please contact us at firstname.lastname@example.org within 48 hours and we will minimise any inconvenience as best we can.
To return faulty or damaged goods:
- The item/items must be returned within 15 days of receipt.
- The product(s) must be new, i.e. unused, undamaged, unsoiled, and in their original packaging and/or tags attached.
- Email us at email@example.com with your name, invoice number, product name, and reason for return and request for replacement.
- All freight costs for returns and deliveries of exchanges (excluding faulty goods) will be at the customer's expense. Bespoke Letterpress can not be held responsible for any products lost/damaged in transit.