Terms & Conditions
When you purchase a product via the Bespoke Letterpress website you are accepting the following terms and conditions which are legally binding. Please read through carefully before making your purchase.
Customers must provide their contact details including full name, phone number, e-mail address and other requested information. Customers warrant that the payment details provided when purchasing products are theirs and are valid and correct.
Coupons & Discounts
Coupon codes are only valid for retail orders placed online, and are not to be used in conjunction with any other offer. Discount/s is/are only valid where and when the order is processed through our online checkout. Discount codes, loyalty coupons or reductions are not valid on the purchase of gift cards, however if you have a valid gift card these can be used with the application of promotional discounts current at the time of gift card redemption. Discounts cannot be credited or edited post checkout.
Bespoke Letterpress recognises and respects your privacy and treats your personal information as confidential. All personal details provided will be kept safe, secure and confidential and will not under any circumstances be distributed to third parties. Your details will be kept on a private database for Bespoke Letterpresses use only.
For our online retail shoppers we accept payment using PayPal, Credit Card or Afterpay. We do not accept cheques, cash or money orders.
For our online wholesale shoppers we accept payment using Paypal or Credit Card. We do not accept cheques, cash or money orders.
All payments are processed at the point of order. Please ensure all contact details are correct when placing an order so we can get in touch should there be any issues.
Shipping Address & Failed Deliveries
It is the responsibly of the buyer to ensure that they have entered their address correctly. In the instance that a buyer submits an incorrect undeliverable address, or provides an incorrect address that gets accepted by someone other then themselves, or fails to collect their parcel from their post office within suitable time, this is an error on the buyers behalf.
In these instances, if your parcel is returned back to us, it is the buyers responsibility to pay any onward shipping fees to have the parcel resent or sent to an amended address. In the instance that your parcel is unable to be returned to us, you will not qualify for a refund.
All product prices, shipping prices and payment transactions on the Bespoke Letterpress website are quoted in Australian Dollars (AUD).
GST & Taxes
All products bought on the Bespoke Letterpress website include GST. Products shipped internationally may attract customs duties and taxes. It is your responsibility to pay any additional customs duties and taxes on the delivery of your products.
Commercial use or resale
Bespoke Letterpress products are not available for commercial sale, commercial packaging or commercial use. This includes the use of our papers, wraps and materials in any commercial sense where you produce products that you sell. The only exception to this rule, is approved Bespoke Letterpress stockists who have been approved to sell our products (in full and in Bespoke Letterpress packaging) at their approved retail premises.
Bespoke Letterpress is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. You will receive an order confirmation email and invoice via email once your order has been received. Standard delivery timeframes are between 3-10 business days; pending availability and payment authorisation. In the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 4 business days to arrange an agreeable alternative item, a backorder or a full refund.
Orders placed on a Monday will be processed the next business day (excluding holidays). Orders placed on a Friday will be processed the following Monday.
The Bespoke Letterpress customer service team will contact you if the product you have selected is not currently in stock.
Please choose carefully. Once an order is submitted we are unable to change or cancel the order. We do not give refunds if you simply change your mind or make a wrong decision.
Resale or commercial use.
Unless prior approval has been granted, our products are not for resale or commercial use.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
Bespoke Letterpress may collect and use Users personal information for the following purposes:
- To improve customer service Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site We may use feedback you provide to improve our products and services.
- To process payments We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To run a promotion, contest, survey or other Site feature To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Shop 5, 391-397 Bong Bong Street , Bowral NSW 2576 Australia 02 4862 4535 firstname.lastname@example.org